FAQs
Shipping & Manufacturing
Where do you ship your products from?
Products ship from China or US based on address and inventory. Fast, cost-effective delivery ensured.
How long does order production take? Will it delay shipping?
Standard production time: 7-10 days. Most products pre-stocked. Ship immediately after production. Efficient delivery ensured.
Orders
How can I check the status of my order?
Check order status in Objoy account under “Order History.” Guests track orders via email link. Contact customer service for help.
Can I modify or cancel my order after placing it?
You may request to modify or cancel your order before it is shipped.Please note that once your order has been shipped, it cannot be canceled or modified.
Returns
How do I request a return?
To request a return, please log into your Objoy account, go to the "Order History" page, select the order you wish to return, and submit a return request. Alternatively, you can contact our customer service team (xiehs@oakcat.com) for detailed return instructions.
How long does it take to process a return?
We process return requests within 3-5 business days after receiving the returned item. The refund will be issued to your original payment method, and the processing time may vary depending on your bank or payment platform.